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A Short Biography

My name Is Jim Mohr. I am currently a the Help Desk Manager for a software developer and systems integrator in Coburg, Germany. I am are responsible for managing the help desk and its operations, but also for monitoring our customers' sites. Since we the hotline is the first to get called if something goes wrong, it makes sense that we know something happened before the customer (or, at least, before they call.) In my spare time, I write books and magazine articles on various computer topics. My current project is a book on help desks and hotlines.

I have been in the customer support and technical writing business for over 12 years. My first contact with professional writing was a liaison officer for the US Army in Germany. Our primary function was translation of official government documents from German to English. In addition, we were called upon regularly to solve problems involving members of the US military and German nationals. Here I wrote standard operating procedures and training manuals that eventually became the standard for the entire system of liaison offices.

After servering 18 months along the Czech border in the city of Cham, I was transferred to Coburg, which is at the northern tip of Bavaria near what was then the border to the German Democratic Republic. Coburg is full of history, with a huge castle on a hill and the reigning Duke during the mid-1800's was Albert, who married Queen Victoria of England.

After leaving the army I worked for a Germany manufacturer, where I wrote training guides and created a company newspaper. Although I like the company, the work was not very fulfilling, so I decided to return to the states to complete my education.

My family and I returned to the US and I began working in the technical support department of the Santa Cruz Operation. (Believe me, solving a system crash is nothing compared to trying to figure out what happened when a US helicopter reports getting fired at by a Czech jet fighter!) In addition to creating dozens of technical articles that were made available to customers and are now available on the SCO Web site, I became the support department's documentation review coordinator.

After leaving SCO, we returned to Germany and a few weeks later, I started working at a job in with a large manufacturing company in Coburg, Germany. In addition to normal administrative tasks, I became Help Desk Coordinator, as well as primary writer and coordinator for the company's intranet.

After five years there, I began working for the largest provider of software for on-line brokering in Germany, where I eventually became the Help Desk manager, providing support to our customers. One of the primary reasons I switched is that the new company uses Linux internally as well as for the solutions we provide to our customers. The Windows NT customer machines they have are slowly being replaced by Solaris!

While still in the Army, I met and married a local German woman, named Anja. We now have two sons, Daniel and David, who are both bi-lingual. I speak English to them and my wife German. Our hometown also has its own Web site.

I have written several computer books and over two dozens articles. I also wrote the column "Nuthin' but Net" for Linux Server Computing magazine (previously SCO World) before they stopped publishing. A complete list of my work is available. Comments to the books and articles are also welcome.

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Published on: 2006-08-04 (1177 reads)

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