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Jimmo

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Jimmo

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  • Help Desk Organization
    • Organization – Defining Responsibilities
    • Organization – Centralized or Decentralized
    • Organization – Specialist or Generalist
    • Organization – Customer- or Product-Based Groups
    • Organization – Organizing Skills
    • Organization – Separation between IS and the Help Desk
    • Organization – Unofficial Support
  • Call Management – Call Management
    • Call Management – Documenting the Call
    • Call Management – Call Tracking
    • Call Management – Escalation
    • Call Management – Communicating with Users
  • Call Resolution – Call Resolution
    • Call Resolution – Customer Self–Help
    • Call Resolution – Solving the Problem
    • Call Resolution – Determining the Problem

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Welcome!

I would appreaciate it if you took a moment to look at this GoFundMe campaign:

https://www.gofundme.com/f/help-for-lena-hilfe-fur-lena

GoFundMe - Help For Lena

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